Talk:000 emergency

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[edit] Discussion

[edit] Telstra

Note in the 'Calling 000' section there is an abundant use of Telstra. I for one am not certain if this is the case anymore. I understand that 000 will connect you to an operator for the service. Pandawelch (talk) 12:38, 1 June 2008 (UTC)

[edit] "Triple zero"

This information is based on an internal policy memo, which I can't cite. I've included the best external references I can find, but some better ones would be appreciated! Monobeg 00:28, 31 May 2007 (UTC)Monobeg 31/5/07

Well, if you can't cite it it can't go on Wikipedia. The fact is, most people colloquially refer to it as Triple O. ajdlinux 09:27, 31 May 2007 (UTC)
As I said, I cited the best references I could, and as Wikipedia is a collective effort, if people know of better references they could be replaced. I could cite the memo, but it's inaccessible to most people so of limited value. I agree that your edits are an improvement though.Monobeg 16:11, 1 June 2007 (UTC)
Hmm, well I do know that emergency services websites do refer to it as Triple Zero now. so I'll assume there's some sort of official policy about it. ajdlinux 23:37, 1 June 2007 (UTC)
It's interesting - the ESTA site that's also linked to says Triple 0, which isn't Triple O, but it certainly looks closer to Triple O than Triple Zero when looking at it. ajdlinux 07:28, 2 June 2007 (UTC)
:I live in Brisbane, Queensland, I almost always hear Triple "Oh" in normal conversation, but the official stuff at ACMA reads "tripple zero"[1] Alexlaw65 (talk) 08:33, 13 January 2008 (UTC)

[edit] Mobile phones

Calls from mobile phones are handled basically the same way as calls from landlines. I've made edits to correct statements implying a major difference. Monobeg 00:28, 31 May 2007 (UTC)Monogbeg 31/5/07

Right. From what I know, the Telstra operator will only ask for city and state when calling from a mobile, but the emergency dispatcher will always ask for an address, only relying on ANI if the caller doesn't respond. Is that correct? ajdlinux 09:27, 31 May 2007 (UTC)
I've been asked for my city and state by Telstra when calling from a landline before, so they must treat them the same. Monobeg 16:09, 1 June 2007 (UTC)
http://emergencycalls.aca.gov.au/telstra.htm - Straight from ACMA... they must have asked you mistakenly. Also, it mentions that Telstra operators do not see the registered address of mobiles, only the number and state from which the call is being made. I'll update the page when I have some time. ajdlinux 23:37, 1 June 2007 (UTC)
You must be right. I'll correct the page.
As for the address being displayed, Telstra may not be able to see a mobile caller's address, but apparently the Emergency operators can, or have very easy access to look it up, at least in Victoria.Monobeg 05:55, 2 June 2007 (UTC)
Well, from what I know the ESO operators only use the ANI address as a last resort, however the Telstra operator only needs to know the town and state before handing it over to the ESO. So it doesn't surprise me that ESO operators ask for the caller's address - they need more detailed info than Telstra. ajdlinux 07:25, 2 June 2007 (UTC)

I am not so sure that the address information does appear on the screen on the other end or if the operator even looks at it. I called and gave my address slightly wrong by accident and the girl didn't correct me. Where does it say that your address and details comes up automatically anyway? I mean I sure hope it really does, if I only had time to call before dropping dead, would be nice to know they could still find me, but where exactly does it say that it comes up on their screen while you are talking to them> JayKeaton 18:50, 8 July 2007 (UTC)

From http://www.acma.gov.au/WEB/STANDARD/pc=PC_1695

How will the emergency call operator know where I am when I call? If you are calling from a fixed network line i.e. a land line, your location details will automatically appear on the operator’s screen and will be passed on to the emergency service organisation you request. However, you may still be asked to confirm your location information to the operator (or the emergency service organisation). If you call from a mobile phone or VoIP service your exact location is not available, so you will need to provide the state and town you are calling from. More information about about calling the Emergency Call Service (Triple Zero) from a mobile is available.

ajdlinux | utc 12:01, 30 September 2007 (UTC)

There is also the issue of keypad locked mobiles being able to ring 000 bypassing the keypad locking. Of course, this leads to mobile phones which are locked and bumped repeatedly (say in a backpack or bag) dialling 000 accidentally. I don't know how to build that into the article though. —Preceding unsigned comment added by 210.23.136.200 (talk) 02:24, 29 September 2007 (UTC)

[edit] 999

I grew up in Brisbane, Queensland in the 1960s and 70s and recall the number as being 999 (like the UK) then changing to 000, I think that happened about the same time as the introduction of Subscriber Trunk Dialing. I'm trying to find cites.Alexlaw65 (talk) 08:33, 13 January 2008 (UTC)